Feedback and suggestions

The goal of LPB Bank is to provide financial services at a high level of service.

If there is any misunderstanding during your visit to the Bank, please let us know your opinion. On the basis of your recommendations, we will improve the quality of our customer service. 

You can send your recommendations, proposals, questions, requests and complaints:

  • by mail: Latvijas pasta banka, Brīvības iela 54, Rīga, LV-1011
  • by e-mail: vasb@yco.yi
  • by phone: (+371) 6 777 2 999.

The Bank accepts claims, disputes and complaints submitted in written form. Taking into consideration the documents regulating the provision of certain banking services, the Bank considers claims, disputes and complaints according to the Bank’s procedure of consideration of claims, disputes and complaints, which is provided in the General Terms for Transactions, according to the requirements of normative documents of the Republic of Latvia.

If the customer has received a negative answer to his/her claim about a non-cash credit transfers and transactions effected by electronic means of payment, the customer may file a complaint with the ombudsman of Finance Latvia Association.

Rules of procedure of ALCB ombudsman

Statement of ALCB ombudsman