Latvijas pasta banka

How am I protected?

Protection of investors’ interests

Protection of customers’ interests is carried out in compliance with the Financial Instrument Market Law and according to the requirements of "MiFID" (Markets in Financial Instruments Directive) , elaborated for protection of customers’ interests. We suggest you to get acquainted with important normative documentation of the Bank available in the section “Documents”.  

Since January 1, 2002 in Latvia the Investor Protection Law (available in Latvian) has been in force, guaranteeing investors a compensation in the amount of 90% of irrevocably lost value of financial instruments or of losses incurred by the non-performance of investment services, though not more than 20,000 EUR, in case a licensed investment company is unable to meet its obligations in respect the investor. Under the said law, each investor is entitled to certain compensation from irrevocably lost value of financial instruments or of losses incurred by the non-performance of investment services.  

Non-performed investment service - – an investment service which an investment company has accepted for performance but has partially or fully failed to perform in the result of which the investor has incurred financial losses or the financial instruments have been irrevocably lost in the result of act, omission or criminal activity of the investment company. If necessary, the Financial and Capital Market Commission (FCMC) organises and monitors payments of market participants for compensations, examines validity of compensation claims and ensures payment of compensation.

Compensation is not paid for transactions, related to money laundering, as well as in case of contracts with special conditions, performance of which caused deterioration of financial standing of the investment company. No compensation is envisaged by the Law in cases when the investor has incurred financial losses caused by changes in the value of the financial instrument or lack of liquidity. More detailed information about the Law and the specifics of its character is available at the Web-site of FCMC.

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